{"id":1946,"date":"2026-10-02T20:07:26","date_gmt":"2026-10-02T20:07:26","guid":{"rendered":"https:\/\/koldaweb.com\/?p=1946"},"modified":"2026-10-02T20:07:29","modified_gmt":"2026-10-02T20:07:29","slug":"senegal-hydraulique-la-seneau-renforce-son-ancrage-territorial-pour-ameliorer-le-service-aux-usagers-dans-le-sud","status":"publish","type":"post","link":"https:\/\/koldaweb.com\/index.php\/2026\/10\/02\/senegal-hydraulique-la-seneau-renforce-son-ancrage-territorial-pour-ameliorer-le-service-aux-usagers-dans-le-sud\/","title":{"rendered":"S\u00e9n\u00e9gal \u2013 Hydraulique : la Sen\u2019Eau renforce son ancrage territorial pour am\u00e9liorer le service aux usagers dans le Sud."},"content":{"rendered":"\n

KOLDA \u2014 La Direction territoriale Sud de la Sen\u2019Eau veut renforcer la proximit\u00e9 avec les populations. Dans le cadre de sa politique d\u2019ancrage territorial 2026-2028, l\u2019entreprise a organis\u00e9 \u00e0 Kolda et \u00e0 V\u00e9lingara des rencontres avec les usagers, d\u00e9l\u00e9gu\u00e9s de quartier, associations de consommateurs et Bajenu Gox, afin de recueillir directement leurs pr\u00e9occupations et d\u2019apporter des r\u00e9ponses aux difficult\u00e9s li\u00e9es \u00e0 l\u2019approvisionnement en eau potable.<\/strong><\/p>\n\n\n\n

Pour la Sen\u2019Eau, l\u2019objectif est de rapprocher davantage le service des usagers. Le directeur territorial de la soci\u00e9t\u00e9 pour les r\u00e9gions de Ziguinchor, Kolda et S\u00e9dhiou, Oumar Sarr<\/strong>, explique que l\u2019entreprise entend d\u00e9sormais aller davantage sur le terrain pour \u00e9couter les r\u00e9clamations, les plaintes et les besoins sp\u00e9cifiques des populations.<\/p>\n\n\n\n

Cette d\u00e9marche intervient alors que plusieurs pr\u00e9occupations persistent dans les zones desservies, notamment \u00e0 Kolda et \u00e0 V\u00e9lingara.<\/p>\n\n\n\n

Eau rouge, extensions du r\u00e9seau : les pr\u00e9occupations des populations<\/strong><\/h3>\n\n\n\n

La qualit\u00e9 de l\u2019eau a occup\u00e9 une place importante dans les \u00e9changes. Des usagers ont notamment \u00e9voqu\u00e9 la pr\u00e9sence r\u00e9siduelle d\u2019une eau rouge\u00e2tre, li\u00e9e au fer, dans certaines parties des r\u00e9seaux de Kolda et de V\u00e9lingara.<\/p>\n\n\n\n

Selon Oumar Sarr, des actions sont engag\u00e9es pour traiter cette situation. Elles comprennent notamment des op\u00e9rations de purge, le renouvellement progressif des conduites v\u00e9tustes et la mise en service de nouveaux forages.<\/p>\n\n\n\n

Les populations ont \u00e9galement plaid\u00e9 pour un renforcement du r\u00e9seau dans les nouveaux quartiers et les zones d\u2019extension qui restent encore insuffisamment desservis.<\/p>\n\n\n\n

Autre pr\u00e9occupation : les branchements sociaux et la facturation<\/strong>. Les participants ont demand\u00e9 une simplification des proc\u00e9dures ainsi qu\u2019un meilleur accompagnement des usagers dans leurs d\u00e9marches et le suivi de leurs compteurs.<\/p>\n\n\n\n

L\u2019\u00e9lectrochloration annonc\u00e9e comme nouvelle solution de traitement<\/strong><\/h3>\n\n\n\n

La rencontre a \u00e9galement permis \u00e0 la Sen\u2019Eau de pr\u00e9senter une innovation dans le traitement de l\u2019eau : l\u2019\u00e9lectrochloration<\/strong>.<\/p>\n\n\n\n

Le proc\u00e9d\u00e9 consiste \u00e0 produire du chlore \u00e0 partir de sel local gr\u00e2ce \u00e0 l\u2019\u00e9lectrolyse. La soci\u00e9t\u00e9 indique vouloir progressivement substituer cette technologie aux m\u00e9thodes classiques de d\u00e9sinfection \u00e0 l\u2019eau de Javel.<\/p>\n\n\n\n

Au-del\u00e0 de l\u2019aspect technique, cette solution pourrait \u00e9galement favoriser l\u2019utilisation de sel produit localement.<\/p>\n\n\n\n

La Sen\u2019Eau mise par ailleurs sur la digitalisation de sa relation avec les clients, avec notamment la notification des factures par SMS<\/strong> et la mise \u00e0 disposition d\u2019un canal d\u2019assistance via WhatsApp<\/strong> pour faciliter les demandes et r\u00e9clamations \u00e0 distance.<\/p>\n\n\n\n

La soci\u00e9t\u00e9 avait d\u2019ailleurs inaugur\u00e9 son agence de Kolda en avril 2026, dans le cadre de sa politique de proximit\u00e9 et d\u2019am\u00e9lioration de la qualit\u00e9 du service.<\/p>\n\n\n\n

Pourquoi M\u00e9dina Yoro Foulah n\u2019est-elle pas encore dans le p\u00e9rim\u00e8tre de la Sen\u2019Eau ?<\/strong><\/h3>\n\n\n\n

La question de la desserte du d\u00e9partement de M\u00e9dina Yoro Foulah<\/strong> a \u00e9galement \u00e9t\u00e9 soulev\u00e9e.<\/p>\n\n\n\n

Sur ce point, Oumar Sarr a rappel\u00e9 que le p\u00e9rim\u00e8tre d\u2019exploitation de la Sen\u2019Eau est d\u00e9fini par l\u2019\u00c9tat, \u00e0 travers le minist\u00e8re de l\u2019Hydraulique et de l\u2019Assainissement. Selon ses explications, les autorit\u00e9s territoriales doivent donc saisir le minist\u00e8re comp\u00e9tent pour demander l\u2019int\u00e9gration de nouvelles communes dans le p\u00e9rim\u00e8tre urbain confi\u00e9 \u00e0 la Sen\u2019Eau.<\/p>\n\n\n\n

Cette question reste particuli\u00e8rement importante dans une r\u00e9gion o\u00f9 l\u2019acc\u00e8s \u00e0 l\u2019eau demeure un enjeu de service public. Les donn\u00e9es de l\u2019ANSD montrent notamment des \u00e9carts entre les d\u00e9partements de Kolda, V\u00e9lingara et M\u00e9dina Yoro Foulah concernant les modes d\u2019approvisionnement en eau des m\u00e9nages.<\/p>\n\n\n\n

P\u00e9renniser le dialogue avec les usagers<\/strong><\/h3>\n\n\n\n

\u00c0 travers ces rencontres, la Sen\u2019Eau entend installer un dialogue plus r\u00e9gulier avec les populations et les acteurs locaux.<\/p>\n\n\n\n

L\u2019entreprise assure vouloir poursuivre cette d\u00e9marche d\u2019\u00e9coute afin d\u2019am\u00e9liorer la continuit\u00e9 du service, la qualit\u00e9 de l\u2019eau et la prise en charge des r\u00e9clamations dans la zone Sud.<\/p>\n\n\n\n

Par Pape Kadialy BADJI<\/strong><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

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